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Go Live Data: Privacy Policy

Go Live Data Ltd, 12578055 (us, our, we, Go Live Data) is committed to protecting and respecting your privacy.

This privacy policy explains how personal data is collected and used by us in the context of the services we provide to our clients. It also explains how we process any data that you we collect or which you supply to us.

Please note that we do not knowingly collect personal information about children.

What is Personal Data?

Where this Policy refers to 'personal data' it is referring to data about you from which you could be identified - such as your name, your email address and your contact details. It does not refer to any purely corporate data from which an individual cannot be identified, such as company names, company numbers or company social media accounts.

What personal data do we collect and how?

We only ever collect or process personal data in the context of your corporate or professional capacity, for example we might process your company email address (e.g. john.doe@go-data.com) but we will not process your personal email address (e.g. john.doe@gmail.com).

We collect personal data from multiple public sources, including Companies House, company websites, Kompli Global and LinkedIn.

We may collect and hold the following personal data (these will not always be personal data, depending on the context in which they are collected, the actual data collected, and whether the data collected allows us to directly or indirectly identify you):

  • name;
  • your company email address;
  • your company phone number;
  • your company address;
  • your professional LinkedIn profile; and
  • your job role/title/years in role.

How do we use your personal data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where it is necessary for our legitimate interests (or those of a third party) and your interests, rights and freedoms do not override those interests. We have carried out a detailed Legitimate Interests Assessment, in which we carried out a balancing exercise to balance our legitimate interests with your interests, rights and freedoms.

We will use your personal data in the following ways, on the legal basis that it is necessary for our legitimate interests (or those of a third party) and your interests, rights and freedoms do not override those interests:

  • we will send you direct marketing communications in relation to products or services of our clients where these products or services may be relevant to your role and industry (you have an absolute right to opt-out of any of these communications at any time);
  • we will provide your contact details to selected relevant clients in order to allow them to send you direct marketing communications in relation to their products or services where these products or services may be relevant to your role and industry (you have an absolute right to opt-out of any of these communications at any time); and
  • we will use your personal data to regularly update and rectify any personal data we hold in relation to you, including updating the records of any third parties to whom we have already provided such data.

Where we provide your personal data to our clients, we will carry out specific due diligence on such client in order to ensure that they will respect your personal data and that they will be legally bound to use it in accordance with the agreed terms, which will include limits on the type and number of communications you receive.

If you engage with our clients directly in a manner which provides them with a different legal basis for the processing of your personal data, you will be subject to our client’s own data and privacy policies and procedures, and we will have no responsibility to you for their use.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Although we impose contractual obligations on our clients to ensure that they use your personal data in a compliant manner, communications sent to you by our clients are sent by them in their capacity as an independent controller of your data, and they are responsible to you directly for their use of such personal data.

Will we share your data?

Depending on how and why you provide us with your personal data we may share it in the following ways:

  • we may share your personal information with any member of our company group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;
  • with selected third parties, such as law enforcement, regulatory authorities or where we are legally obliged to share the information, or service providers, such as professional advisers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services;
  • our clients, as set out above; and
  • other specific third party processors that we use to process your data in accordance with this privacy policy.

We may also disclose your personal information to third parties in the following events:

  • if we were to sell or buy any business or assets, in which case we might disclose your personal information to the prospective seller or buyer of such business or assets as part of that sale;
  • if Go Live Data or substantially all of its assets are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets; and/or
  • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or to protect the rights, property, or safety of us, you or any third party or if we are asked to provide your details to a lawful authority in order to aid in the investigation of crime or disorder; this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We do not sell, trade, or otherwise transfer your personal identifiable information to outside parties other than as set out in this privacy policy.

Please note that some of our service providers may be based outside of the European Economic Area (the "EEA"). Where we transfer your data to a service provider that is outside of the EEA we seek to ensure that appropriate safeguards are in place to make sure that your personal data is held securely and that your rights as a data subject are upheld. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
  • where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe; or
  • where another method accepted by the European Commission as providing adequate protection to personal data shared between Europe and another country exists and is implemented.

How long do we keep your personal data?

We will hold your personal information on our systems only for as long as necessary for the purpose which we originally collected or processed it, or until you object to us processing it and there is no overriding legitimate interest for us to continue the processing. You have an absolute right to object to us processing the data for the purposes of direct marketing, and if that is the sole reason we hold your data and you object then we will delete it.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We will retain your e-mail address on a suppression file should you ever 'opt-out' of receiving e-mails. We will only retain your e-mail address in this way in order to ensure that we continue to honour and respect that opt-out request.

In other circumstances you can ask us to delete your data: see 'Your Rights' below for further information.

Data Security

We take the protection of your information very seriously. We use encryption (SSL) to protect your personal data when appropriate, and all the information provided to us is stored on secure servers once we receive it.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We may store your personal data on secure servers either on our premises or in secure third-party data centres.

Your Rights

You have the following rights in relation to the personal data held on you by us:

  • right to be informed about how the personal data is used (this notice);
  • right to access a copy of the personal data that we hold about you;
  • right to correction of any errors in personal data held by us;
  • right to erasure of any personal data;
  • right to restrict processing;
  • right to data portability;
  • object to or restrict the processing of your personal data in certain circumstances; and
  • right to object to direct marketing communications at any time.

If you wish to learn more about these rights please contact us on the address below.

Changes

If we decide to change this privacy policy, any changes will be posted on this page.

Last updated November 2020.

Contact Us

Go Live Data Ltd, a company registered in England and Wales as a limited company under number 12578055, with its registered office at 47 Newton Street, Manchester, England, M1 1FT.

If you wish to contact us in relation to this privacy policy please contact us at dpo@go-data.com.